January 7, 2014

Cloud Voice

Hosted Phones – Cloud Voice Services

Cloud pbx phones

Every business needs a phone line to operate the same way you need electricity or running water. But when it comes to picking the right utility provider for the company, decision makers often skim through the available choices, instead focusing their efforts on selecting the right tools to drive sales or make office operation smoother.


Let’s say for your business it takes seven touch points to equal a sale or a very qualified lead. How many of those touch points involve picking up the phone and talking live with someone or scheduling an in person meeting? How do you want your customers or potential customers to perceive your organization when they are calling to talk with your employees? A dropped call at the least opportune moment can cost you a lot of revenue, while juggling calls for support from one employee to the next can irritate a customer enough to start looking for a new vendor.

  • With call handling rules we can make it so the top 20% of your customers, which may produce 80% of your revenue, are treated with a higher level of priority so you never miss a contact point with them.
  • Sophisticated auto attendant and call routing features enable you to forward incoming calls to the right person or group of people for the job the first time. And even if you have to transfer a call to a different employee, Call Attached Data allows you to forward information about the caller and their questions without forcing them to repeat their request several times.
  • Call Attach Data also allows you to track where your leads are coming from while on the call, for better reporting. Our built-in reporting tools also give you the information to help determine the average value of your phone calls.
  • Our hosted solution comes with call groups so you can easily queue your calls for your employees, and with our Music on Hold feature you can tell your customers what other products or services you offer.

Manage all your calls with the click of a mouse.
Are you looking for a reliable, multi-line phone system that will provide you with consistent, dedicated phone service customized to your company’s needs?Our Hosted PBX provides your company with constant power backup, maintenance, updates, patches, monitoring, and security—all at no additional charge. Our dedicated team members will install the equipment and answer any questions you might have, giving you the support you need to run your company.
Get unlimited local and outbound domestic long distance calling included in your package.
Once your Cloud Voip system is installed, you will enjoy increased security and superior service and be able to access our web portals that allow for superior call management. Instead of reading messages or scrolling through Caller ID logs, you’ll be able to see who called you and when they called right on your computer screen. Our system also provides multiple programming options that will ensure you never miss a call:

Find Me: Arrange for incoming calls to ring to different phones both in the office and out of the office- as you choose. Great for guaranteeing call coverage no matter where you are!
Follow Me: Forward calls to your cell phone without giving out your private number.
Multi-Ring: Ring multiple phones at the same time. Great for mobile users! Never miss that important call!
On-screen Assistant: Check phone status (busy or idle), transfer calls or set up conference calls with a click of a mouse. Know who is on the phone and who is available. Point and click transfer makes transferring callers easy!
Cloudy Award 2015

How our cloud-based unified communications phone system works

While the phones are in your office, the intelligence of the service is secure in our cloud, so no matter where you are, you can use the  hosted business phone system to increase employee productivity and mobility. This is true of our next-gen desk phones and our NEW cordless phones. Since our system is cloud-based, larger organizations can implement one solution that unifies their phone system, fax, HD video, web and audio conferencing and, and toll-free services across all of their sites. It even lets you manage all these services from one easy-to-use,mobile-friendly website.

What is an IP phone system? It means that is is a phone solution that transmits voice, fax and other data packets over  our private IP network or securely over the public Internet. Unlike other providers, we own a fully redundant and scalable advanced, converged network based on a robust fiber-optic backbone. The benefit for you is higher voice quality and carrier-grade reliability.


Upgrade to a feature-rich, IP phone system that unifies all your business communications in the cloud without having to purchase expensive equipment or costly maintenance contracts.

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If you already have IP phones from another Hosted Voice Provider and are interested in switching providers, be sure to ask us about our abilities to re-use your phones for savings!

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